KS
Khumbi S
1 reviews | Active since Oct 2020
30 Oct 2020, 20:14
Poor communication
I’ve been trying to get my membership frozen for months because I’m not in town. I’ve sent emailed, called and whenever I do reach them they say they’ll get someone to contact me then never get back to me. This has happened 3 times and every time they fail to contact me. Terrible customer service honestly
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Ignite Fitness's replyOfficial
06 Aug 2021, 11:07Hi there Khumbi.
Our apologies for customer service you received from us. We are trying to ensure that our customer experience is much improved in the future.
Thank you for bringing it to our attention.
The Ignite team
Our apologies for customer service you received from us. We are trying to ensure that our customer experience is much improved in the future.
Thank you for bringing it to our attention.
The Ignite team
Ignite Fitness's reply06 Aug 2021, 11:07
Official
Hi there Khumbi.
Our apologies for customer service you received from us. We are trying to ensure that our customer experience is much improved in the future.
Thank you for bringing it to our attention.
The Ignite team
Our apologies for customer service you received from us. We are trying to ensure that our customer experience is much improved in the future.
Thank you for bringing it to our attention.
The Ignite team