BM
Beth M
1 reviews | Active since Jun 2015
16 Mar 2019, 17:04
Pathetic service from Ignite Fitness
I joined the Ignite Fitness gym in October 2018. I was told the membership fee is R505 and all of a sudden the membership fee is now R550. No one bothered to tell the founding members. I find myself in arrears for paying R505. I get punished for the arrears and also get punished for paying by cheque card. What cost does the business incur of a member pays by cash.
I have resolved to cancel my gym membership with this terrible service. Really pathetic
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Ignite Fitness's replyOfficial
17 Apr 2021, 15:34Hi there Beth.
Our humble apologies that you received such bad service from us in 2018. We also apologise that no one has gotten back to you on your review since then.
Both are completely out of line and we take full responsibility for that. We are getting our house in order, and whilst that is no excuse for what happened to you a few years back, we are trying to ensure it doesn't happen again.
We are a growing company that is wanting to create a great member experience for all concerned.
Thank you for your review as it highlights the type of company we certainly didn't start out to be. We will do better!
Our apologies once again.
The Ignite Team.
Our humble apologies that you received such bad service from us in 2018. We also apologise that no one has gotten back to you on your review since then.
Both are completely out of line and we take full responsibility for that. We are getting our house in order, and whilst that is no excuse for what happened to you a few years back, we are trying to ensure it doesn't happen again.
We are a growing company that is wanting to create a great member experience for all concerned.
Thank you for your review as it highlights the type of company we certainly didn't start out to be. We will do better!
Our apologies once again.
The Ignite Team.
Ignite Fitness's reply17 Apr 2021, 15:34
Official
Hi there Beth.
Our humble apologies that you received such bad service from us in 2018. We also apologise that no one has gotten back to you on your review since then.
Both are completely out of line and we take full responsibility for that. We are getting our house in order, and whilst that is no excuse for what happened to you a few years back, we are trying to ensure it doesn't happen again.
We are a growing company that is wanting to create a great member experience for all concerned.
Thank you for your review as it highlights the type of company we certainly didn't start out to be. We will do better!
Our apologies once again.
The Ignite Team.
Our humble apologies that you received such bad service from us in 2018. We also apologise that no one has gotten back to you on your review since then.
Both are completely out of line and we take full responsibility for that. We are getting our house in order, and whilst that is no excuse for what happened to you a few years back, we are trying to ensure it doesn't happen again.
We are a growing company that is wanting to create a great member experience for all concerned.
Thank you for your review as it highlights the type of company we certainly didn't start out to be. We will do better!
Our apologies once again.
The Ignite Team.