PATHETIC SERVICE - DISHONESTY - NO HONOR

I have been trying to get answers to a simple question from anyone at Ignite accounts or back office departments for the longest time now to no avail however. Why is my membership R390pm when I signed up I was told I am on a student discount yet friends who I have referred who are not even students are paying under R300 for their memberships. I have been in contact with a gentleman by the name of PERCIVAL WITBOOI who has ignored my emails time and time again in which I have posed this question to him, in fact just today he responded about a POP I sent him and when I asked the question about my membership again he ignored me. This service is appalling and utterly disgusting to be frank and I want this to be dealt with immediately or you can simply cancel my membership.