Pathetic service

We have been members since early this year then Lockdown happened. ... to make a long story short I have not been there once I have asked them to freeze my membership for two months after a fight they did that. I contacted them in October stating I cannot afford this anymore no reply as promised. I have tried again and it is humiliating to admit due to covid and finance we have to cancel it totally.... I have not signed any contract besides a slip on a receipt book when we signed up. I am utterly disgusted in how they handle the situation and to add on to this they increase their premiums without any warning. Stay not even Virgin active is this pathetic. I will never ever even re consider staying a member. Stay away from this gym! I know its a business and everybody needs an income but what must I do when I cannot afford it due to finance a d covid dimming everything and everybody's pockets