Over charged!

Good day,

Im writing this review as im in need of serious help.

In 2017 I signed up for a membership at the gym as they had a promotion running at that time for R215 a month .A guy called Chad helped me he was busy completing the form ticking on the 12 month duration. I advise that I only want a 6 month contract. Chad then scratched out the 12 months and let me sign across the box (Meaning thats not required and not what the customer wants) . Ticked the 6 months and I neatly signed BELOW THE AGREED DURATION.

Ignite is now demanding money for 12 Month contract which I did not sign up for. I spoke to Audra Johnson in the Administration department who advised that the payment required for 6 months membership would be R500. I will dispute because there was a promotuion on at the time and Chad SAID ITS R215. If they had checked my contract they would have known all of this!

I've been paying this account for 9 months and was only there once for the introduction. Never did I return. According to me they are the ones owing ME and not the other way around.Get your facts straight!

The dispute now is that I still owe them money which i clearly dont and i have copies of my contract to support all the information.

PS Audra Johnson also mailed me members Information with ID NUMBERS. Shouldn't that be blacked out as its their personal information .I will forward this as some of them works with me at WEBHELP. I would like to hear what they have to say about this