IM
Innocentia M

1 reviews | Active since Mar 2015

23 Nov 2018, 11:11

No Response

On the 17 August 2018 I app**** for membership at ignite fitness Milnerton which was still being built and was due to open on the 1st of October, which I believe was extended and only opened on the 31st of October, on the 07 September I informed the consultant that I had in fact changed my mind and wont be proceeding with my membership and because it was not even yet activated and I was still within my cancellation period he agreed and acknowledged , to my surprise end of October I was debited twice, although they didn't find in my account the were debit order and bank charges incurred. I send him another request to ensure that they go into account which they did again in the month of November, I received an email from their debtors clerk and I informed her that it was cancelled as soon as I said that she directed me to someone else and said I would be contacted (am still waiting ) On Tuesday I took time to go the gym in person and I was asked to write my details in a piece of paper by the receptionist again I was told someone would call me the next day ... I am still waiting .

I emailed Nazeer Nash and **********

0
Replies (1)
Ignite Fitness
Ignite Fitness's reply17 Apr 2021, 15:28
Official
Hi there Innocentia.

Our humble apologies that you received such bad service from us in 2018. We also apologise that no one has gotten back to you on your review since then. 

Both are completely out of line and we take full responsibility for that. We are getting our house in order, and whilst that is no excuse for what happened to you a few years back, we are trying to ensure it doesn't happen again. 

We are a growing company that is wanting to create a great member experience for all concerned. 

Thank you for your review as it highlights the type of company we certainly didn't start out to be. We will do better!

Our apologies once again.

The Ignite Team.