Misleading Renewal Terms and Terrible Customer Support

I initially signed up with Ignite Fitness on a monthly contract for a year, which I agreed to and was fine with. What I didn’t realize was that there was fine print saying the contract would automatically renew — I only found out after I was charged again.

I contacted them immediately to cancel, but they didn’t act on it. I had to exchange messages with them for a while, and it honestly felt like I was being ignored. I even ended up practically begging them to stop charging me. Despite all of that, they continued to bill me and eventually sent my account to collections.

This has been an incredibly frustrating experience. The communication was slow and unhelpful, and I felt completely disregarded as a customer. Be very careful if you're considering joining — read everything thoroughly, and don’t count on support if something goes wrong.

Still Getting SMS – They Owe Me, Not the Other Way Around!