Membership cancellation/Deducting funds without my consent.

I signed up to the gym on a 2 year contract back in 2019, which should have ended in 2021. When it was time for me to cancel my contract, everything went sideways. I have arrears with the gym because of Covid issues, however, when the collection agent, Nazeer, reached out to me to set up an arrangement, my contract had come to end. I advised the agent that I will only be able to set up a payment arrangement once my membership is canceled as I can not afford to be paying a membership fee and an additional amount to clear the arrears. I was assured that the membership would be canceled and no further debit orders will be collected. If you're reading this, and have read other reviews about this gym, it should not be a surprise when I tell you that my membership was not canceled and debit orders kept going off on my account. When I noticed this, i tried reversing the debit orders with my bank only to find that they gym has blocked me from reversing these debit orders. Mind you, these debit orders are membership fees for times that I was not supposed to be a member. I sent numerous emails to them to rectify this, and after about 4 emails, I get one email saying that the person I was speaking to no longer works there and handed my query over to Nuri. After it being handed over, nobody contacted me and I had to send another 3 emails before I got a response. I then received a call from them apologizing for the inconvenience caused as the issue of not canceling the membership is their fault. I was then told that my money will be sent back to me within 7 - 14 days, and 10 days later, I receive a cold email saying that the refund was rejected because of the arrears on my account. Now hold on, Refund? This is no refund Im asking for, im asking that you send back the money you took from my account without my consent. Where have you ever heard that it is alright to take money from someone without their consent? My issue is that I was told I will get my money back, then days later im told that I will not. Please understand that the money the gym deducted was a membership fee for a time that i was not supposed to be a member, this was not funds from an arrangement as I had not set up any payment arrangement with them as yet. Now whats happening is the gym is deciding what to do with money that they ********ly took from me? Someone please help me understand how this is okay in the world we live in. The incompetence of this place scares me and please do not use me to recover losses you had during Covid. I did not consent to you taking this money and as such, it should be paid back to me. I have sent yet another email to them and would not be surprised if I get a response on the next 10 days, because it seems like this is normal practice for this place. After reading the reviews of other customers, I will not be surprised if another debit order goes off at the end of this month, but believe me, should that happen, I will find myself back here with only more to complain about. As a consumer, I have the right to fair and honest dealing, which is the right to protection against unconscionable conduct, where suppliers are not permitted to use unfair tactics when collecting payments for services. Is the consumer protection act being violated here by the gym? To my understanding yes it is being violated and should be called out for this. All I need is this matter resolved and will take all necessary steps to get this sorted asap.