Lack of honesty, transparency, customer service

I am utterly disgusted by the customer service I got served at Ignite Fitness Walmer. I asked you guys a month prior to freeze my account because I will be relocating. The entire time I asked you to freeze I did not get any correspondence regarding that and when it was time to bill me, you contacted me for payment whereas I said I will be relocating. All to find out you need account freeze is for medical reasons, they did not provide me with any important information when I signed up all they cared for is to get me in with our explaining contract clauses. Both the salesmen and management team failed me. The bill keeps on getting higher instead of addressing my issue. Ignite is a no!!! You are more money oriented than customer oriented. Never again am I coming back. I haven't accessed gym in 3 months but I'm getting billed for something I am not using?? Please be for real. I am not going to pay for something I haven't used and you intimidating me isn't going to work because you are dishonest.