Just don't join IGNITE gym, you'll regret it!!

To the CEO of Ignite, I have a few questions for you. 1. In 6 months, you debited my account on the 1st of each month as per my instructions and arrangement with your establishment. And in the 6 months you've never had a problem to collect the gym fee from my account. So.....

2. Some dimspark decides to change the debit order date, which caused my bank to charge me R150 for an unpaid debit order, My question is, WHY was the debit order date changed for January 2023? Nobody checked with me first, so who decided to change the debit order date and when the debit order hopped, my gym membership is immediately BLOCKED. The frustration, HUMILIATIION and inconvenience caused to me (none of this was my fault) is beyond words. Never have you had a problem with my payments, then because of your incompetence and idiotic decision to change the debit order date, I am blocked? And when I spoke to Anneke at the gym, she further annoyed me by telling me I have to pay YOU R55 for each debit order that hopped??????? ***????? My question is why is a member blocked for a "offence" when his / her record is clean with your establishment. Secondly, I want my account to be credited with my bank charges of R150, and the R55x2 you want from me to be cleared off my account. Do I look like your personal ATM??

3. Your equipment and airconditions. Because of the strenuous exercises, humans will start to smell unfortunately, so your gym stinks, please get your staff to set the airconditioning to an acceptable level and place air fresheners in your gym, you do get airfresheners, make some enquires - you might be pleasantly surprised - your gym stinks and is a health risk.

4. Your equipment, is most of the time faulty / out of order. Especially the treadmills. Why don't you get someone on site on standby during operating hours to fix the equipment, don't wait 4 weeks or longer for it to be hopefully fixed. My husband fell off the treadmill (one of the few that still works) it started to shake and shut off without prior warning. Don't you think this needs to be addressed?

5. Loadshedding : If any of my family members get injured because you do not provide proper power / lighting systems in place during loadshedding, then I will be on you like ants on jam. You do get generators and also inverters, make some enquiries, you might learn something.

6. When you try and sort out the mess you made with your accounts department, you end up with the unfortunate experience of dealing with ZADY who just doesn't give 2 hoots about your issue and is unrelenting in sorting out your problems.

7. Personally, I think Ignite cannot afford to fix their broken equipment, the owner is broke and on purpose ***** their customers accounts to rake in the additional penalty fees, well that's the impression I got after dealing with unpleasant ZADY.