******* Arrears with Ignite Fitness

We joined the Gym in Randburg when it opened last year with a 1 year contract (1Feb - 31 Jan) paying only R255 every month. We were very happy with the gym. At the beginning of this year we decided to leave the gym as circumstances changed making it impossible for us to go to gym. We went to the gym on 26 Jan 2020 and asked to cancel our subscription. They could not find the forms and we were told that it is fine, our contract is only till the end of the month so they will send an email to which we only need to relpy "Yes, please cancel". This was done on 26 Jan 2020. We were not informed of a cancellation notice period. We were not informed of a cancellation fee that needs to be paid. We were only told to respond to the email and the cancellation will be done. After we requested the cancellation I noticed that the Gym was still taking money from my account, so I stopped the debit order from my side.

On 5 Mar 2020 (more than a month after requesting cancellation) I received an SMS and an email claiming that I am over R2200 in arrears to Ignite Fitness and I need to make an immediate payment. There was no invoice or transaction history provided. In the year that we had a contract with the gym, I never received a letter or notification for short payment or missed payment. I went to the gym on 6 Mar 2020 to find out what is going on. a nice gentleman listened to my story and checked the system. According to the system i have never missed a payment and after I requested cancellation, my contract was extended and only Cancelled on 19 Feb 2020 - 3 weeks after I requested. I explained to the employee that there is no way that 1 month's payment can calculate to over R2000 of arrears. The employee agreed that I should not be in arrears but indicated that he cannot solve the issue, and will forward it to Administration, who will then contact me. I have not been contacted by the administration team.

Today 11 Mar 2020 I received another email and SMS indicating that I have not paid my outstanding arrears. I tried calling the gym multiple times with no answer.

This is not a legal request. I have not been provided with any proof of money owed. I have not been informed that my contract was extended. Any money owed due to the extension is not my responsibility as I have no communication that this was being done. I requested a Cancellation not an Extension.