Ignite Sh*tness

I joined Ignite Fitness Milnerton last year in February. During the month my wife lost her job which put a huge financial strain on us. I asked Ignite Fitness to freeze my account but was told that that was not possible by a very rude consultant. I angrily then told them to cancel my contract. I understand that it was a contract but due to financial hardship, you would expect a business to have some compassion for their customers especially when considering that they lose nothing in freezing your account. I was contacted a couple of weeks ago unsolicited by Ignite Fitness who offered me a 36-month deal for R2500. They kept on sending me messages. when I eventually responded they did not bother to return my emails. My question to them was that I would like to take up the offer but needed to know if they would erase my previous debt. After a few weeks, I got a response after sending numerous emails. They expect me to pay an amount of R5900 which they would reduce to R2500 in order for me to take up this offer. I find it hard to believe that they would rather lose a potential customer by trying to enforce a collection of old debt that cost them nothing.

This gym and its customer service are pathetic in the extreme. They do not care about the plight of their customers.