Ignite Gym incompetency

On 21 November VVM debt collectors called me saying I owed Ignite money. I have a confirmed cancelled from Ignite Fitness, a paid up gym contract from Candice Barron, stating my gym contract is cancelled and fully paid end of October 2023. I called the Cape Town finance number 20 times and could not get someone to answer the phone. Eventually when Someone did answer I was cut off 14(!) times. I got hold of Candice Barron. She confirmed I did not owe anything to Ignite and asked me to resend my documentation. Upon which I received a reply from Jessica Malgas (retentions Agent) NOT READING the mail, replying I am owing money for October 2024. The whole email is my cancellation confirmation correspondence, the amount I needed to pay (then paid) to end my contract of Oct 2023. Today 30 Nov 2024 VVM Debt collectors called me again saying I was handed over. After 7 calls today (again) to Ignite Fitness Cape Town and 1 email I decided to send this email. What a very disappointing experience. This will only keep me from joining any Gym in the future. i hope Ignite Fitness will sort this out promptly.