Ignite Fitness Port Elizabeth. Terrible customer service.

Absolutely terrible service received. When I went to sign up I was told you sign a contract but it's not a fixed contract you can cancel anytime with no cancellation fee. Then a few months in I tried to cancel and was told you have to pay R1000 to cancel which I explained to them what was told to me by their consultant and was told no they would never say that and they are sorry and would look into it and get back to me. That of course never happened. Now my 12 months have come to an end and I have been told since I did not cancel a day before I have to pay an extra month. When I asked why they did not inform me to say that it was coming to an end they said they did in December. Which never happened. The staff there lie and say they have over a 100 classes a day to potential customers to get them to sign up and when you try to attend a class there aren't any. If you have 100 classes a day why are there none running? Absolutely disgusted by the way they treat people that are interested in their gym. They are money hungry and as soon as you want information out of them everyone has a different thing to say. When you go in, phone as well as email. No one is on the same page and it is shocking