Ignite fitness nothing but a ****

A few weeks back, I paid R1000 to open a gym membership. Later, I found out that I can't use Ignite Fitness in Menlyn because it was abruptly shut down. There's been no refund of my R1000 since they couldn't honor the contract. What makes it seem more like a **** is that they keep debiting payments for the service they're not providing and won't refund us. Instead, they tell us to go to gyms in Rosebank and Randburg from Pretoria. At this point, the club manager won't answer any of our questions.