1 reviews | Active since Jan 2019
Ignite fitness Milnerton ****!!!!
Bad customer service and please do not get ******* by the sales people that works there. When i asked to to read through contract at home, I was told no i can't I must sign now and pay so I can get the promotion which was a lie.when i asked if theres no month to month ,3months or 6months I was said no i have to take 12months.I wasnt I given any copy of contract .Once signed up and returning to the branch 1 or 2 days later I was told that beacuse I signed up on that particular date that a early debit order will be going off aswell which they already charged me R500 activation fee.
One moment I get told sign up npw to get the promotion and later relising when my brother signs up 2 days later he gets a free month aswell as the same promotion that was given to me.***in sneaky sales tactics. Ignite fitness Milnerton ....****!!!! When wanting to cancel I get told I must pay a cancellation fee which is almost the same amount as just paying the contract for 12months.
Sadley we only visted branch twice and now they want us to pay for something that was not even explained to us properly aswell nor even given a copy of contract and a sevice which is not even been used and. Contract is only 2months old.
Our humble apologies that you received such bad service from us in 2019. We also apologise that no one has gotten back to you on your review since then.
Both are completely out of line and we take full responsibility for that. We are getting our house in order, and whilst that is no excuse for what happened to you a few years back, we are trying to ensure it doesn't happen again.
We are a growing company that is wanting to create a great member experience for all concerned.
Thank you for your review as it highlights the type of company we certainly didn't start out to be. We will do better!
Our apologies once again.
The Ignite Team.
Our humble apologies that you received such bad service from us in 2019. We also apologise that no one has gotten back to you on your review since then.
Both are completely out of line and we take full responsibility for that. We are getting our house in order, and whilst that is no excuse for what happened to you a few years back, we are trying to ensure it doesn't happen again.
We are a growing company that is wanting to create a great member experience for all concerned.
Thank you for your review as it highlights the type of company we certainly didn't start out to be. We will do better!
Our apologies once again.
The Ignite Team.
