Ignite fitness incorrect debit orders

I have had been made to pay my gym membership twice now plus penalty fees all because someone did not follow through to update banking details I requested.

This thing of making customers pay penalty fees is not cool especially when the fault is not mine, we all struggle to survive and make ends meet but such incompetence from the account/billing team is alarming.

Multiple times i have had to resend POP to two people in the same organisation, same team following up on the very same request. Is there no communication in your teams. The mailbox in use is a gmail account which at times makes me wonder if these mails are legit.

Take time to listen to customers requests and not talk over them. I shan't mention names but if need be next time i will.