Ignite Fitness Gym does not seem to care about their members!!!

In all honesty, if I could give no stars I would.

I’m honestly very disappointed with the service at Ignite Fitness Gym, especially considering the amount of effort we've put in over the last year to resolve an issue that should’ve been straightforward.

Before my boyfriend and I met, we were both members of Ignite Fitness on separate month-to-month contracts. Then, we both decided to sign up for their promotion where we paid R2,500 once off for three years of membership each. We received the certificates for both memberships, but here’s where the problem started. While my membership was correctly moved over, my boyfriend's was never updated, leaving him in a situation where when we recently again asked the status of the membership update, and employee phoned hi to say that he OWES them over R400???????? HOW DO WE OWE THEM MONEY!?

We’ve now been struggling for over a year to get this corrected. The Somerset West branch has done everything they can to escalate the issue to head office, but it seems like the staff there are completely dismissive of their concerns. It's incredibly frustrating to feel like we're being ignored, and the lack of accountability from both the branch and head office has made what should have been a simple fix into a huge headache.

The service at Ignite Fitness is seriously lacking, and despite multiple attempts to resolve this, it feels like the gym just doesn’t care about its members. I honestly would not recommend this gym to anyone. We’ve been loyal customers for a while, but this experience has completely soured our view of Ignite Fitness.