Ignite Fitness failure to be transparent.

I began my membership at Ignite fitness sometime June 2019 till my contract ended on July 2020, roughly 4,5 months after Lock down. Around September when gyms began welcoming back clients, I received a call about my membership and whether I would still be coming into gym. I rep**** to the agent, no and to have my membership cancelled since I wouldn't be joining back. They offered me 3 months of free access which I denied because I wasn't going back to the gym.

It's March 2021 and I'm told to have been in arrears for being a member by authority of a system that auto-renews contracts without consenting of account holder.

Unbeknownst to me, I've never received notification of whether my membership was to be renewed or not, and here I now am with an amount of apparently R1600 in arrears.