Ignite Fitness does NOT care about the customer

If you don't like financial stress, I would not advise joining the St George's Mall gym. I have been trying to resolve a falsely debited amount, from December- after they double debited me.

I have been speaking to multiple agents since December, who all said they could see the error on their side and agreed to escalate it to resolve. Only for the same issue to occur again, with the "penalty fine" being increased AGAIN.

The last agent interrupted me when I tried to explain just how much I have been re-telling my complaint and could not understand why it was not logged into their historical records, and told me in a very condescending tone that I was wrong and he did not care how I feel because it wasn't his fault that the problem was not resolved- which confused me, because I was speaking about the company, and don't understand why he got angry to the point of raising his voice and almost being profane.

Anyway, I can't even cancel this service without having to pay my way out of it- so now I am stuck as a very angry customer, whose rights are being abused, and forced to pay for a service I don't even feel comfortable using given the treatment I have experienced.

Take what you want from my experience, but I wish you the best of luck because their customer service does not seem interested in the customer once they have your money.