JC
Jermaine C

1 reviews | Active since Dec 2014

02 Feb 2023, 07:15

Ignite Fitness Cancellation

I cancelled my daughters gym member**** according to the contract of one year in December 2022. Mails were sent to the accounts department on the 2nd December 2022. Subsequently i had to write furhter mails as deductions continued to be debited from my *** per month, and the last one now on the 1st February 2023. Lauern-Lee Rigley - Customer Agent responded to a mail, however these transactions still continue. I have asked that this be stopped and that my monies be credited, but it seems to be falling on deaf ears. Membership number is 40779

0
Replies (2)
Ignite Fitness
Ignite Fitness's reply08 Feb 2023, 09:24
Official
Hi Jermaine, Thank you for taking the time to review our Ignite Fitness. We would like to make this right, please share your details using this link, https://ignitebrand.goreview.co.za/goreview-crm?revid=ib1aUW so that we can get in touch. We hope to turn this around for you. Warm Regards, Ignite Fitness
JC
Jermaine C's update08 Feb 2023, 09:48
Reviewer Update
I appreciate the response, however i will wait and see if a Customer Service Agent contacts me and that my monies, that was deducted without my consent, be re-imbursed.

*** - ***.

Thank you.