Ignite Fitness absouletly no member service.

I joined Ignite Fitness in Greenacres in April 2021. When I discussed the contract with the agent I told him I needed the debit to be on the 15th of every month. He went and discussed it with his manager and came back and told me it was possible. I signed the contract and made sure that it read that on the 15th of each month the debt would be withdrawn from my bank. May 2021, it was not drawn on the 15th but on the 1st. I went in to speak to the agent. He again went and spoke with his manager and again I got the answer it is fine for the 15th of each month. July 2021, again the same problem. I then emailed the Ignite Fitness group and told them my constant problem. This was on the 26th July. On the 27th at 8:24am Nuri, a Retentions Consultant, emailed and requested my ID. I answered her back at 9:22am. Since then I have heard absolutely nothing from them and they still manged to make the same mistake August. I find that the lack of customer relations is unreal, no interest in their members. I was never allowed to directly to speak with a manager only an agent even though this needed escalation to a manager. I need this contract cancelled as I'm not being heard and I am astounded at the lack of respect.

Celeste