CT
Celeste Teixeira-Swiegelaar

1 reviews | Active since Nov 2020

30 Aug 2021, 19:40

Horrible, disgusting service from Ignite Fitness

Oh my, really, they cannot get it right. The worse treatment I've had! After complaining and posting on Hello Peter I still had rotten treatment, really disregard for service!! I requested, in fact, it was only on this matter that I signed the contract - that my money would be deducted on the 15th of the month. This was not done, after countless requests, arguments etc.... They got it right on the 15th August..... From April until August... They couldn't honour my contract. They couldn't honour the contract they agreed to with me. So, August they draw on the correct date.... The money goes through.... Then on the 25th!!!!!!August they draw again. I don't have money in that account on this date and my bank penalizes me R115. Now I'm in the red with my bank again..... Thanks to Ignite... Again drawing on the wrong date.... Unauthorized withdrawal!! So, I stop the debt order at my bank.... And now I get an email from Ignite telling me I still need to pay!!!! No, never ever join Ignite, they don't listen, they don't honour or respect their members!! Absolute horrible service!! #WIN

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Replies (1)
Ignite Fitness
Ignite Fitness's reply14 Jan 2022, 14:38
Official
Hi Celeste. I have confirmed with our customer service department that they have been in touch and the matter is being addressed and resolved with our accounts department.