SF
Sabatina F

1 reviews | Active since Aug 2021

23 Aug 2021, 11:47

********** contract

When signing up at ignite fitness I made it clear that I wanted a 12 month contract as I was moving over from zone fitness and wanted to see the level of service i got. The time has come up for cancellation I come to find that my contract was made out to be 24 months not 12 months this was done by my consultant when signing this contract i have messages stating that he marked 12 months not 24 months. This is not ok this is *****! He did this to get better commission. The milnerton branch wont give me the branch managers direct email so I can sort this out. I asked for a copy of my contract when I signed up and received the copy of it. I noticed that the 12 month is marked in black pen and the rest is imprint from the original copy.

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Replies (1)
Ignite Fitness
Ignite Fitness's reply14 Jan 2022, 14:40
Official
Hi Sabatina. Thank you for your feedback. I can confirm that this matter has now been investigated and resolved internally and that your membership has been amended according to what you signed up for. We are sincerely sorry for this experience as it is certainly not the service and standards which we hold ourselves to.