Expired membership ignite fitness

My membership with ignite fitness expired in June 2024 of which I was not informed and the company continued to debit my account. On 30 SEP 2024 at the reception Southgate branch I was told that I need to download the app for me to get access of which I told them my phone is full and asked if I can be given some time to get another phone but I was told that I cannot access the gym. My account was debited on the 1st Sep 2024 and I reversed the payment because I couldn't access the gym. On 6 Sept 2024 I emailed to *** after conversation with the owner of the email address. The lady promised to forward the email to cancellation. I did not agree with her that I have to give notice because my membership had expired already and I was denied access at the gym but the lady was so rude and told me that they are going to access my account of which they have been doing that twice a month with different amounts. I have been reversing the amounts but I am paying for those debit orders. This is unacceptable to debit someone's account which I did not approve. I am not happy with ignite fitness for their unprofessional behaviour.