Dissatisfied customer service IGNITE FITNESS Rosebank

I’ve received the most unbelievable customer service at the Ignite Gym Rosebank. Signed up for gym in April 25th,; I was advised that my first debit order would go off in May. (mind you I was not given my membership cards etc)

The following day I went back, I had completed a salary switch at my workplace & thought it fair to inform the gym of my new debit details; I then signed a new debit order mandate.

Towards the end of May I received a call from accounts office & I am told I owe the gym +-R1000. After countless back & forth calls with the Rosebank branch, I was told to go back to the gym because the mandate was not processed (As if this is now my fault).

Mind you, they’ve been debiting from the old account which keeps accumulating charges…Anyway, desperate as I am to start my journey I went back to fill in another mandate. Please see the below feedback regarding the last recent mandate I have just completed.

“The best way forward now is, settle the May debit order as discussed previously, July will be outstanding and to be settled as well and get the debit order mandate completed again with the correct dates, for the 1st of August. June would be the only month in question, I am still doing an investigation about.’’ Please come to pay at our club and we can get all the outstanding stuff sorted.

Mind you, I still have not even started my fitness journey with the group 3 months later, still no membership card etc. I’ve requested a cancellation 3 days ago; I am still awaiting a response…