Dishonest, No customer care and nowhere close to Virgin Active!

I opened this account a few weeks before the initial lockdown hit us. I opted for my account to be placed on hold for 3 months during the lockdown period as offered by the gym and because I was impacted with a 30% salary cut. Ignite fitness then re-instates the debit order without notifying me after 3 months, my salary was still not returned to normal. The lady I spoke to on the phone at Ignite Fitness said that I can opt for this account to be frozen until such time I have recovered from my salary cut, as long as I share the salary cut agreement with her. Which I ofcourse did. It was ignored as usual and I never received feedback. Then I receive a letter stating I am in arrears... again... ***nor then emails me the following; "You signed up March 2020, Ignite froze the account as per your request, as form April to August. The gym opened on 01 September and debit orders was reactivated, as you are still within contract. So you still have 10 months remaining on contract, as you only paid for two months. You stated that your salary cut is still in place, kindly forward proof of that in order for me to get approval to extend the freezing on your account, or you will have to pay the cancellation fee to cancel."

Again, I resend the proof and no one gets back to me. They have since been running my bill to over R6000.