Dishonest Business Practices at Ignite Fitness Could Damage Your Credit Score

This trailing email correspondence serves as a cautionary warning to consumers of this organisation's (Ignite Fitness'es) dishonest business practices:

This email serves as a final attempt to resolve an ongoing issue regarding an erroneous membership account associated with my name at Ignite Fitness. Despite my previous communications (dated 6 December 2023) to Zady Cupido and Schwulst at your Claremont branch, I continue to receive harassing and demanding messages requesting payment for a membership I never subscribed to.

As I have clearly stated before, I have never been a member of Ignite Fitness, and I have no outstanding debt with your organization. My only interaction with Ignite Fitness was during a one-month trial period, which was paid for in full at the time.

The persistent demands for payment and threats of further action are not only inaccurate but also detrimental to my reputation and credit score. This harassment is completely unacceptable, and I demand immediate action to rectify this situation.

Therefore, I am formally requesting the following:

Immediate removal of my name from any and all Ignite Fitness membership and billing systems. Confirmation in writing that the outstanding balance on my purported account has been cleared. An apology for the inconvenience and unnecessary stress caused by these erroneous communications.

Please be advised that if this matter is not resolved to my satisfaction within 7 business days, I will be forced to escalate it further by filing a complaint with the National Credit Regulator (NCR). I will also consider taking legal action to recover any damages incurred as a result of this ongoing harassment.

I implore you to take this matter seriously and act swiftly to rectify it.

Sincerely, Koko

---------- Forwarded message --------- From: Teagan Kelly <***> Date: Thu, 11 Jan 2024 at 09:47 Subject: Payment Due To: Koko Pambo

Good Morning

I trust this email finds you well.

We refer to your membership agreement that you entered with Ignite Fitness.

You are currently in arrears with your membership fee of R1805 which is due and payable. If you unable to make full payment, kindly contact me to make payment arrangement.

FNB Account number: *** Cheque account Branch code: 250655

Please use ID number as reference and email proof of payment to ***

Regards ---------- Forwarded message --------- From: Teagan Kelly <***> Date: Tue, 9 Jan 2024 at 11:40 Subject: Friendly Reminder To: Koko Pambo

Good day Elethu Pambo

Final Reminder: This is a reminder to inform you of your outstanding payment of R1805 on your gym membership. Please make payment today to prevent additional debit orders and charges.

Please make a payment at the gym or into the account urgently: FNB account no ***, cheque account, branch code 250655, use ID no. as ref and please email proof of payment to *** or contact us on ***.

Warm Regards,

---------- Forwarded message --------- From: Koko Pambo <***> Date: Wed, 6 Dec 2023 at 16:11 Subject: Re: Friendly Reminder To: Zady Cupido <***>

Dear Ms. Cupido,

I hope this email finds you well.

Thank you for your friendly reminder regarding the unpaid balance on my account. However, I must reiterate that there appears to be a significant error in your records, as I have never been a member of Ignite Fitness or Zone Fitness, and I do not have any outstanding fees with your organization.

Furthermore, I would like to take this opportunity to share some feedback from my trial experience at the Claremont gym during the countrywide trial period. Unfortunately, my experience was far from positive, and I noted various issues such as unclean facilities, damaged equipment that remained unrepaired, and the absence of hot water for an entire month. These concerns, along with others related to the safety of women in the facility, were outlined in my feedback when I chose not to sign up for a membership.

Given my less-than-pleasant experience during the trial period, the misadministration regarding my membership status does not come as a surprise. However, I must emphasize that rectifying such administrative errors is not my responsibility.

I appreciate your understanding and prompt attention to this matter. If there are any further administrative steps required to correct the record, I trust that you will handle them accordingly. Please refrain from any further communication regarding outstanding fees, as I am confident that the issue will be resolved promptly.

Thank you for your cooperation.

Kind regards, Koko

On Wed, 6 Dec 2023 at 15:19, Zady Cupido <***> wrote: Good day Elethu Pambo

Friendly reminder:

Our records still indicate that there is an unpaid balance of +-R1170 on your account.

Please make a payment today to avoid late fee charges to be added. We want to ensure your experience remains positive.

If the outstanding balance remains unresolved after the given time limit, we may have to explore further actions to recover the debt, please ensure prompt payments is done to ensure a positive credit score.

Please make a payment at the club or find below our banking details:

FNB Bank *** Cheque account Branch code: 250655

Please ensure that you use your ID no. as ref and email proof of payment to

***

---------- Forwarded message --------- From: Koko Pambo Date: Wed, 6 Dec 2023 at 07:36 Subject: Re: Ignite Fitness / 77562 To: Zady Cupido <***> Cc: <***>

Dear Ms. Cupido,

I trust this email finds you well.

I recently received your communication regarding an outstanding amount of R 1,170.00 in membership fees at Ignite Fitness. However, I must bring to your attention that there seems to be a misunderstanding.

Contrary to the information in your email, I was never a member of Ignite Fitness, and I have not entered into any membership agreement with Ignite Fitness. It appears there might be a mix-up in the records, as my only association with Ignite Fitness was during a one-month trial period, which was documented and paid for in advance. I kindly request that you review the details with the members of your Claremont gym branch to clarify this matter.

Moreover, I have not consented to receive any marketing emails from Ignite Fitness, and I would appreciate it if you could refrain from contacting me further in this regard. Please note that I will be adding this email to my SPAM filter to avoid any unintended correspondence.

If there are any administrative errors or discrepancies, I would be happy to assist in resolving them promptly. However, I must emphasize that I am not liable for any outstanding fees as I am not, and have never been, a member of Ignite Fitness.

Thank you for your understanding, and I trust we can swiftly resolve this matter.

Warm regards, Koko Pambo

On Tue, 5 Dec 2023 at 11:38, Zady Cupido <***> wrote: Dear Elethu Pambo

We refer to your membership agreement that you entered with Ignite Fitness.

You are currently in arrears with your membership fees in the amount of R 1,170.00 which amount is due and payable.

FNB

Account number: ***

Cheque account

Branch code: 250655

Please use ID number as reference and email proof of payment