**** CONTRACTS!!!

A **** contract was opened in my name with a ghost payer on my account. It came to my attention when I came to pay for my month to month fee. I have been trying to cancel the membership since last week Thursday and I get sent from pillar to post. I’ve asked for a copy of this contract because it was never emailed to me and I was ignored. When I went to the branch (menlyn mall) to enquire they refused to show me the contract because they have to protect the payers details. The sales manager from the menlyn mall branch told me to contact the head office telephonically to cancel because I refused to share my bank account details which she apparently needs to cancel the **** membership. I told her I don’t feel safe with sharing my bank account details because if this incident and she became rude. The cancellation department either won’t take my calls on some days or they are in a meeting the whole day and they have not responded to my email requesting to cancel the **** contract. The customer service all in all is disgusting and it’s impossible to to get out of the contract