Complaint and Disappointment

I’m deeply disappointed in Ignite Fitness. I was helped by one of the consultants who doesn’t even work for Ignite Fitness anymore to open up a Gym account. We did the paperwork and he said he’ll come back to me. Money went off from my account after he didn’t get back to me at all. I’ve never used the gym account as i never received a gym card. I ended up not using the account at all. I didn’t use it once. I haven’t heard from Ignite fitness for over two year and on 27 November 2024 I received a call to say I was handed over for collections of R8000 for something I didn’t use at all and I didn’t even get an email from them.