Cancellation fee for a closed GYM

My experience with Ignite Fitness has been quite disappointing. The Cape Town branch closed without any prior communication, leaving members in the dark. When I tried to reach out for clarity, I received no feedback despite multiple follow-ups and several unanswered calls.

To make matters worse, when I requested to cancel my subscription due to the closure, I was told I had to pay a cancellation fee. This feels completely unfair, given that the branch I signed up for is no longer operational.

I've been trying to get in touch with Ignite Fitness for some time now, but unfortunately, I haven't received any feedback despite multiple follow-ups and several unanswered calls. While I was initially excited about their services, the lack of communication has been disappointing.

I hope Ignite Fitness improves its communication and customer service, as transparency and fairness are essential for any gym membership.