Borderline ******** Behaviour

I have handed in a physical cancellation form at the milnerton branch in March. I was again debited in August for the first time after the cancellation. I contacted Nuri at cancellation and they said my account was never canceled and there is no proof that I handed in a cancellation form. I contacted the Milnerton branch and they inform me they have lost it. I have to pay two months of membership fees for a gym I havent used in 5 months. This is such terrible service and borderline ********. For anybody wanting to sign up - rather lift some bricks in your backyard - the quality is better.