Bad Service and Rude Head office staff

Ignite fitness Menlyn had a problem with their landlord and under circumstances known to them they could not open . Now I was debited January for the month of February which they had to close and recently opened on the 29th of March. We received Emails that should we require refunds we should then contact them , i did not ask for a refund knowing that they will owe me a full month, Now upon opening they sent emails of free vouchers to compensate us for the month lost I was thinking they will pay April with that voucher

It seems that the voucher is not valid for this month as I am still owing, now as a customer that has a month paid and owed by Ignite I am confused as to why I owe them when I have a month I paid for and could use because they were closed and I did not ask for a refund, Now I am called a chance taker because I refused paying for a month they owe me,

The voucher is still not explained as I can’t use it. They are now sending me emails of the month I Owe, Which in my understanding I don’t owe them . It is them that didn’t pay their rent and now it is my problem how? I received the worst customer service as a loyal member