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Andre L

1 reviews | Active since Nov 2013

19 May 2018, 11:29

You suck

Just tried to drop off my Samsung galaxy 8 for a cracked screen at V&A branch. Was told that your 'policy' had changed and that I must now take it to the Canal Walk branch. Great policy guys. Sure it suits you but def not your clients. Thought convenience was meant to be part of the offering

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Replies (3)
weFix
weFix's reply21 May 2018, 10:39
Official

Hi There,

We are terribly sorry for the experience you had at our Waterfront store. Please can you send your contact details to *** & *** so that we can make this better for you!

AL
Andre L's update29 May 2018, 19:13
Reviewer Update
Hi Thanks Giselle for a quick turnaround and to Jamey at your Cape Town branch for a great experience. Appreciate you waiting after closing time to get me my phone. Hope you can streamline your Samsung Care process for next time. Would be great to have same convenience as you offer cash clients
weFix
weFix's reply30 May 2018, 09:51
Official

Good day

No problem at all - we will pass this message on to the Cape Town team as well. Your sentiments around this issue are noted and understood as well. Our team has been addressed regarding the process to be followed for the convenience of our clients.

Do take care