1 reviews | Active since Dec 2020
Worst Service Ever
I booked my device in 2 weeks ago as it would not turn on, the only generic update i keep getting is that they are waiting for parts! in the time i ordered 2 things from jozi which has both arrived already so makes me wonder where the parts are coming from (rolling eyes) I am so annoyed at they have no phone number for the store or the head office one would think this makes the service faster but nope still as slow as ever... I emailed them and also got the generic reply that they would get back to me in 24hrs i am yet to get that follow up... wonder if it will ever come just like that part! I would not recommend them i sent an email directly to the store lets see if they even read it as i have attached a read receipt!
Thank you for taking the time to review us.
We are truly sorry that you feel this way about our service however, our system was created in a way to keep our clients updated in cases where we are not able to.
As per the system and the notifications you've been receiving, your device is currently awaiting parts
We completely understand your frustration and we have been responding to your emails as best we can.
Furthermore, our ETA for Samsung parts is 3-10 working days, you are still within ETA. There has however been a delay with particular parts and we are do apologize for this. Once the parts have been received, your repair will be prioritized.
We trust you understand.
Best Regards
weFix
Thank you for taking the time to review us.
We are truly sorry that you feel this way about our service however, our system was created in a way to keep our clients updated in cases where we are not able to.
As per the system and the notifications you've been receiving, your device is currently awaiting parts
We completely understand your frustration and we have been responding to your emails as best we can.
Furthermore, our ETA for Samsung parts is 3-10 working days, you are still within ETA. There has however been a delay with particular parts and we are do apologize for this. Once the parts have been received, your repair will be prioritized.
We trust you understand.
Best Regards
weFix