WORST SERVICE EVER

My wife's phone was booked in at ifix pavillion on the 4/02/2016 which was the worst mistake, it took them 1month to get back to me as to what the damages were after phoning over 10 times for feedback which was also a headache as they never knew what was going on or promised to get back to me but hardly ever did. Finally I got my insurance go cover the repairs and notified ifix via email atleast 3 times which I got no response, I eventually had to phone them and still I was told that they will get back to me, which obviously never happened. I phoned them back and asked for there managers number which they could not provide, I asked for the headoffice, regional manager numbers which they could also not provide, there stuff are so confused and are really not customer focused. I dealt with reevan gopaul a few times which was also a waist of time. Finally I thought I made a break through made with promises by vanessa , but as I was expecting no joy from her aswell, I eventually picked up my wife's phone today UNREPAIRED. Their service stinks and I feel sorry for samsung for having an outsourced company like ifix to do there repairs.