Worst service EVER

I took my macbook pro to the Vaal Mall branch. First of all, I waited 5 minutes before someone noticed me, all on their cellphones! I should have just turned around their and then because things became much worse. They booked my working laptop that had WATER damage in on the 20th of November 2017, I just needed a quotation so that my insurance can pay because I needed my computer for work. After 3 weeks i had no response from them, I had to phone and send emails to find out what is the case. I then received a reply from them asking me how many devices I have booked in because they are confused??? SERIOUSLY? They then came back to me and said that they replaced the battery and the amount is R4000. I immediately denied the quotation, at this stage I just wanted my laptop back so that I can take it to a competent company that actually cares, how do they expect me to accept the quotation after the service they gave me?? They told me that I can fetch my unit at the WOODMEAD store anytime, I have to pay R500 because I rejected the quotation. I gave my laptop in at the Vaal Mall, I then asked nicely if they can send it the store in Vaal Mall. It is 2018 now and I still am waiting for a response on that question. This is probably the worst service from any company that I have ever had in this country. This is almost to a point where it is unbelievable that one company just dont care about their customers? They seriously expect me to pay R500 quotation fee after all this? Should I go to the police for theft, or to the consumers act to complain? Their is no contact person on their website like a manager or management where one can complain or ask what is going on and the normal staff is just plain ********. I can see why they have so many bad reviews on Hellopeter, I hope the whole world sees all of these complaints!