Worst service and feedback

I handed in my iPad on Sat 27 January 2018 as the audio was faulty. I explained to the guy assisting me that it was my son's birthday on 11 February 2018, and if possible I would like it back by then as this was his birthday gift. He told me it shouldn't be a problem as they receive parts on Wednesdays and he would order the part on the same day. During the following week I received a couple of text messages stating that they are waiting for parts for the device. Thereafter communication dried up. I called the store on 10 Feb and was told they are still awaiting parts. On the 14 Feb I called again and a lady called Phyllis told me they are still waiting for the parts from their head office. She informed me that they do not know when parts will arrive as they only know what was received once they open the consignment. I asked to speak to a manager and was told that she was on leave. I asked for the number of head office and she told me there is nobody I can speak to that will be able to assist me. I then insisted that someone from management call me to advise how long I will have to wait. Phyllis called me back after 15 minutes stating that she spoke to the manager and they have found a part, which would be delivered on Friday the 16th. She said the device will be ready for collection either Friday or latest Saturday. Yet again, I heard absolutely nothing from the store. I called the store on Sunday the 18th and was told that the part they received was faulty and they ordered another one which should arrive on the 19th. I wanted to know why nobody informed me and was told "Sorry". Now I am waiting to see if my device will be repaired by "latest Tuesday the 20th", but I am not holding my breath.........

It is incredibly sad that service in this country has stooped to this level. I will never again use or refer WeFix.