Worst service!

I booked my Samsung device in on the 23rd August 2020 and was informed that it would take up to 10 working days for repair. Since tracking my device, it states "awaiting parts" since the 23rd August. When I log a query on their site to follow up on my device, my ticket is closed as "resolved" yet no resolution has been provide. Not to mention attempting to get hold of anyone, called all the number and the recorded message state" we are unable to take your call as we are fixing your device"....My device is still not repaired!!!