1 reviews | Active since May 2016
Worst Service
<p>I took in my IPhone to get the screen fixed at IFix Northgate the technicians called me to tell me some bogus story about how they need to fix my rear camera as well (mind you nothing was wrong with it) and the process was done all fair and well, just to realize that they had ****ed up my rear camera after having made me pay for it - they couldn't fix it anymore so I asked for a refund. Now I have a broken rear camera and no refund. Went back in a week later to tell them the refund transaction had not been done. Then the manager gave me hella attitude and told me it took a month okay cool a month later nothing so I went in again and he gave me more attitude and practically through my refund at me cash. I am so livid. The rest of the staff is very nice and friendly the problem is that dim wit of a manager. </p>
Good day Nomonde,
Phone was booked in on 18/3/2016 at 13h59, for screen replacement and was contacted by the technician to advise the rear camera was faulty as well. Repairs were done and client collected the phone on 18/3/2016 at 17h19. Client rated the service as awesome on 18/3/2016.
Client came back on 8/4/2016, 21 days later, and informed that the camera is faulty as it does not focus. Informed customer camera is still faulty, we have tested with a number of cameras and it seemed that the problem was not on the camera but on the phone. Refund was done to customer on the 9th via card machine refunds, but it would appear that the refund was not successful. Customer was informed that we will follow up with bank and also obtain the account number for refund should the transaction not be successful. Customer came into the store and was refunded in cash as we did not want further delays on this. We apologise if customer feels that management did not handle the matter correctly.
Regards
Good day Nomonde,
Phone was booked in on 18/3/2016 at 13h59, for screen replacement and was contacted by the technician to advise the rear camera was faulty as well. Repairs were done and client collected the phone on 18/3/2016 at 17h19. Client rated the service as awesome on 18/3/2016.
Client came back on 8/4/2016, 21 days later, and informed that the camera is faulty as it does not focus. Informed customer camera is still faulty, we have tested with a number of cameras and it seemed that the problem was not on the camera but on the phone. Refund was done to customer on the 9th via card machine refunds, but it would appear that the refund was not successful. Customer was informed that we will follow up with bank and also obtain the account number for refund should the transaction not be successful. Customer came into the store and was refunded in cash as we did not want further delays on this. We apologise if customer feels that management did not handle the matter correctly.
Regards