Worst experience ever

Never have I ever had service this terrible. It's practically **************** that these people charge for this level of "service", if you could even call it that. I have waited since the 27th of November (over a month) for my phone's screen to be fixed when they advise it could take between 7 and 21 days max! They don't phone to let you know that it'll take longer and their line is consistently "busy". I had someone walk, in person, to the store to HAND the lady her phone so that I could get hold of them! I'm fuming even remembering it! I assertively (NOT aggressively) stated that the service was unacceptable, whereby the lady apparently bust into hysterics and was "distraught" afterwards. Seeing as I didn't raise my voice, shout or swear and never addressed her person at all, this is not an appropriate reaction to have after listening to a customer complaint about their service . It was in fact, very unprofessional as it really wasn't that bad. I'm 5 foot and 20 years old. Hardly a very scary person to talk to. I had to leave my number for them to phone me (as they should have been doing!) for the manager (who of course was not there at the time after spending almost 45 mins to even get hold of them) to get hold of me. When they did phone, he kept saying that "there's nothing he could do" the "can't tell me when the parts will arrive" the can "put in a query to find out", as if this isn't what he should have been doing this entire time! Atrocious! He made everything really personal, but made it very clear that, as manager, he had no idea how to actually fix the problem! I just wanted to know when or how long or what we were waiting for and he couldn't answer a single question. I'm being charged R4500 ( an amount I was willing to pay for A SERVICE) and it's just not right! There is no way, with this lack of doing ANYTHING that you can charge someone that amount of money or any money at all frankly. I ended up having to follow up with them on multiple occasions which leads me to ask: what exactly is going on? Since when does the customer follow up with the company (if they can even get hold of them)? Since when is it OK for even the manager to have no idea what's happening inside the shop? To take an additional 9 days without informing the customer? The manager ended giving me a customer care line, because he simply wasn't equipped to handle any aspect of my complaint and couldn't solve any of the problems and couldn't so much as aswer a single question about the progress of my phone. The customer care line doesn't work when I phone it. Surprise, surprise. Absolutely horrible. Maybe the company will respond to this review, it would seem that naming and shaming is the only thing that gets their attention. I will also be arguing to reduce the cost of the repair, seeing as I don't see how they can even vaguely justify being paid a single cent for this. This is the longest review I have even written and I'm a avid reviewer on multiple platforms, generally to praise companies, but definitely not Wefix. I will post it on every platform I can. Nothing else has worked.