Worst customer service ever !

This has been the most disgusting service ever!!! My phone had gone in for a damaged report (for insurance purposes) I needed this done, the same day, 20th April, I had called and asked that they continue with the repairs. It is now 04 May and still no phone, even after the manager had promised to get this sorted out as soon as possible. Now we all know that having a phone is no longer a luxury but a basic need! I should have taken this phone to Samsung, I am almost 100% sure that I would have had the phone back within 2 business days. Should I mention that the store never answers their phones! Extremely disappointed