1 reviews | Active since May 2016
WORST CUSTOMER SERVICE AND TECHNICAL KNOW HOW
On Wednesday 16 March we took an iPhone 6 64GB to the iFix store Centurion for repair after the wifi and bluetooth stopped working for no reason. We received numerous sms messages stating that the phone is being diagnosed by a technician. I had to phone the store on a daily basis to get feedback. Everything was blamed as part of the problem, i.e. the battery, the connection port and various other hardware items. Eventually the phone was sent to Cape Town as the technicians in Centurion can not work on iPhone motherboards - we were now told there is a problem with the motherboard. After ten days they called to say the phone is back and repaired, I collected the phone and the minute we switched it off and on again the phone just hung on the Apple icon and couldn't switch on. We took the phone back to iFix in Centurion. After another 10 days we were told that they will source a second hand motherboard from a loan phone to replace the motherboard on this phone. Eventually we were informed that iFix have found a motherboard - 16GB - that they could put in the phone and then we were assured it will work. I collected the phone from them and sent it to an Apple expert in Northriding. The phone was assessed and I was informed that whoever worked on it previously (was only iFix) app**** so much heat to the motherboard that the wifi chip had melted into the motherboard and that the phone could not be fixed!! While all of this was going on I spoke to the regional manager of iFix for Gauteng, she assured me that she would sort out the problem and call me back within 15 minutes. That was almost 3 weeks ago and needless to say I'm still waiting for that call. I have never experienced such poor customer service from a company and it shocks me that iFix can rate themselves as "approved Apple repair centres". The fact remains that I am still minus a phone which is a very expensive item, and I have used for the last 5 years and NEVER had a problem like this before!! Think twice before you take your applicance to an iFix store - be warned....
Dear Hilde
We apologise for the inconvenience caused while trying to restore the Wi-Fi and Bluetooth functionality of your device. Please allow us to explain how these kinds of malfunctions occur.
A complex device such as your phone contains a large number of electronic components which age over time and could change their values. Other potentially damaging events are physical impact, power surges, interrupted software updates, etc. In all these cases we might be faced with an intermittent malfunction, which is the most difficult to correctly diagnose and repair.
Our first option is to try a software update. If that is not successful, inspection and repair of the relevant micro components on the main board are indicated. Since the required specialised equipment and skills are not located at branch level, the device was sent to our Head Office in Cape Town.
Unfortunately, for one or more of the reasons mentioned above, we were not able to sustainably restore the missing functionality. Our final option, since new main boards are not readily obtainable, is to find and fit a suitable replacement board. We respect your decision not to go this route and will go out of our way to find a suitable replacement phone for you.
Please accept our apologies for the delay and inconvenience and hope that we may be of service to you again in the future.
Kind regards
Naomi
Manager: iFix Centurion
Dear Hilde
We apologise for the inconvenience caused while trying to restore the Wi-Fi and Bluetooth functionality of your device. Please allow us to explain how these kinds of malfunctions occur.
A complex device such as your phone contains a large number of electronic components which age over time and could change their values. Other potentially damaging events are physical impact, power surges, interrupted software updates, etc. In all these cases we might be faced with an intermittent malfunction, which is the most difficult to correctly diagnose and repair.
Our first option is to try a software update. If that is not successful, inspection and repair of the relevant micro components on the main board are indicated. Since the required specialised equipment and skills are not located at branch level, the device was sent to our Head Office in Cape Town.
Unfortunately, for one or more of the reasons mentioned above, we were not able to sustainably restore the missing functionality. Our final option, since new main boards are not readily obtainable, is to find and fit a suitable replacement board. We respect your decision not to go this route and will go out of our way to find a suitable replacement phone for you.
Please accept our apologies for the delay and inconvenience and hope that we may be of service to you again in the future.
Kind regards
Naomi
Manager: iFix Centurion
Dear Hilde
We apologise for the inconvenience caused while trying to restore the Wi-Fi and Bluetooth functionality of your device. Please allow us to explain how these kinds of malfunctions occur.
A complex device such as your phone contains a large number of electronic components which age over time and could change their values. Other potentially damaging events are physical impact, power surges, interrupted software updates, etc. In all these cases we might be faced with an intermittent malfunction, which is the most difficult to correctly diagnose and repair.
Our first option is to try a software update. If that is not successful, inspection and repair of the relevant micro components on the main board are indicated. Since the required specialised equipment and skills are not located at branch level, the device was sent to our Head Office in Cape Town.
Unfortunately, for one or more of the reasons mentioned above, we were not able to sustainably restore the missing functionality. Our final option, since new main boards are not readily obtainable, is to find and fit a suitable replacement board. We respect your decision not to go this route and will go out of our way to find a suitable replacement phone for you.
Please accept our apologies for the delay and inconvenience and hope that we may be of service to you again in the future.
Kind regards
Naomi
Manager: iFix Centurion
Dear Hilde
We apologise for the inconvenience caused while trying to restore the Wi-Fi and Bluetooth functionality of your device. Please allow us to explain how these kinds of malfunctions occur.
A complex device such as your phone contains a large number of electronic components which age over time and could change their values. Other potentially damaging events are physical impact, power surges, interrupted software updates, etc. In all these cases we might be faced with an intermittent malfunction, which is the most difficult to correctly diagnose and repair.
Our first option is to try a software update. If that is not successful, inspection and repair of the relevant micro components on the main board are indicated. Since the required specialised equipment and skills are not located at branch level, the device was sent to our Head Office in Cape Town.
Unfortunately, for one or more of the reasons mentioned above, we were not able to sustainably restore the missing functionality. Our final option, since new main boards are not readily obtainable, is to find and fit a suitable replacement board. We respect your decision not to go this route and will go out of our way to find a suitable replacement phone for you.
Please accept our apologies for the delay and inconvenience and hope that we may be of service to you again in the future.
Kind regards
Naomi
Manager: iFix Centurion