tT
tpalane T

1 reviews | Active since May 2016

19 Apr 2017, 09:37

Worst company to deal with in Cape Town

<p>I gave WeFix V&A Waterfront my iPhone 6Plus to fix. They told me that the device will be sent to Joburg because there's no one in Cape Town who is capable of fixing it - that alone says a lot. Nevertheless I left them my phone as they told me it would take 2 weeks to fix. We are now a week away from TWO MONTHS and they STILL have my phone somewhere out there. Every time I call I get a different story. First I was told it's in progress. Then 3 weeks later I was told it's coming in 2 days time. Then I was told that they ordered a part that they're waiting for. Then I was told there was a back-log. And now, the reason they've been running with is that 'It's in progress'. The first time i had to deal with WeFix, when it was iFix at the time, was 3 years ago in Joburg, and that was THE BEST service I ever got. This time around, i'm regretting ever leaving my phone with them. I should have sent it back to England where I bought it because by now I would have gotten my phone back. WeFix V&A Waterfront, I am highly dissappointed in your service and lack thereof. You have no sense of urgency and an attitude that disguts me beyond! I WANT MY PHONE BACK! FIXED! PRONTO! And I have every right and will to not pay you the full amount of whatever it is you're gonna charge me, since up until now you couldnt even tell me how much it will cost to fix it. This is unacceptable beyond!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! I am highly upset and my next step is to take this to CapeTalk and 702 since I work there, it's my only best bet after this. </p>

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Replies (1)
weFix
weFix's reply19 Apr 2017, 12:23
Official

Good day

I am so sorry to hear that you had an unpleasant experience with us and I can assure that this matter is going to be handled.

Please email me *** with your job number if possible as well as your contact details and I will look into the matter and have the store get back to you urgently.

Sincere regards,

Giselle Nareen - National Customer Experience Manager, on behalf of weFix