Worse service

Good morning,

I’m very disappointed at the service I received at wefix gateway branch..! I had my Apple Watch screen replaced at the store last year and a couple of weeks later the screen fell off, I live in the south coast, so I drove more than 100km to get my watch fixed they resealed the watch and I was on my way, yesterday I was back as the screen fell off again I was told that the resealing would cost R250 I wasn’t happy as I had paid R1500 previously but I accepted the quote. When I came back to fetch my watch they said it had physical damage and I had to pay R179 quote rejection fee of which I didn’t know about apparently I had signed an agreement that was not even explained to me I was just told to sign of which I did. I think we should be told before hand that there is a quote rejection fee. You guys are unfair and what happened was very wrong to hold me accountable for a signature that wasn’t properly explained to me at all and the arrogance of the technician telling me to pay the quote rejection fee wasn’t disgusting.

I really hope you train your staff to treat client better,

Please investigate the matter