IG
Itai G
1 reviews | Active since Mar 2012
04 Apr 2023, 13:31
Where is my refund for cancelled order?
I've been waiting for my refund to be effected since 21 March when I got a reply that my cancellation request will be sent "to the relevant department". I sent a follow-up e-mail on 31 March to ask where my refund is and suddenly you requested banking details. Since when do you use banking details to refund a card payment made online? Nevertheless, I sent you the banking details on 31 March and it is now 4 April with no reply or indication about when my refund will be effected. This is terrible service. Definitely not recommended.
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weFix's replyOfficial
11 Apr 2023, 10:38 Hi,
Thank you for taking the time to review us.
Kindly note, when you reaching out to us, we asked you to verify the cancellation and refund of which we only received your response a week later.
After you confirmed, PayFast requested your banking details which is standard as per their T&Cs.
Refunds are processed within 3-5 working days. We received your banking details on the Friday and your refund was processed on Tuesday, within the refund terms and conditions.
We trust this feedback is in order. Please let us know should there be anything that we can assist you with.
Kind Regards
weFix
Thank you for taking the time to review us.
Kindly note, when you reaching out to us, we asked you to verify the cancellation and refund of which we only received your response a week later.
After you confirmed, PayFast requested your banking details which is standard as per their T&Cs.
Refunds are processed within 3-5 working days. We received your banking details on the Friday and your refund was processed on Tuesday, within the refund terms and conditions.
We trust this feedback is in order. Please let us know should there be anything that we can assist you with.
Kind Regards
weFix
weFix's reply11 Apr 2023, 10:38
Official
Hi,
Thank you for taking the time to review us.
Kindly note, when you reaching out to us, we asked you to verify the cancellation and refund of which we only received your response a week later.
After you confirmed, PayFast requested your banking details which is standard as per their T&Cs.
Refunds are processed within 3-5 working days. We received your banking details on the Friday and your refund was processed on Tuesday, within the refund terms and conditions.
We trust this feedback is in order. Please let us know should there be anything that we can assist you with.
Kind Regards
weFix
Thank you for taking the time to review us.
Kindly note, when you reaching out to us, we asked you to verify the cancellation and refund of which we only received your response a week later.
After you confirmed, PayFast requested your banking details which is standard as per their T&Cs.
Refunds are processed within 3-5 working days. We received your banking details on the Friday and your refund was processed on Tuesday, within the refund terms and conditions.
We trust this feedback is in order. Please let us know should there be anything that we can assist you with.
Kind Regards
weFix