What a waste of time and money. Terrible!!!

Went specially to Cavendish WeFix after phoning all over Cape Town to get a battery for my Huawei Mate 8. They promised me that they would be able to help after phoning them. I went into the store and ordered a battery as they had no stock and the lady promised me that it wouldnt take more than 2 weeks for it to arrive. I told them and wrote it on the order paper that I would come and bring my phone 4 weeks later just to make sure they had enough time for the battery to arrive. I phoned 2 days prior to driving specially the 2 hours to Cape Town that I planned after booking my battery replacement and the lady said no my batter hasnt arrived yet. On further inquiry i realised they had no clue about my order or anything and I asked to speak to the manager. She then promised me that she would get me a battery from one of the other stores in the area and would phone me back the same day. Phoned the next day and the consultant told me that, that manager wasnt on duty that day but she would speak to the other manager that is coming in at 11 as she knows nothing about it. No one phoned me back. Phoned again now 3 hours later and the lady had no clue what I was talking about. Told her that I have spoken to 3 different people already claiming that they would get back to me and she told me she would sort it out and would phone me within the hour. Here I am now sitting still waiting and I am going to Cape Town on a trip that is costing me money after making a special date and appointment with this company to replace my battery. Should be simple enough. But alas I guess what the other reviewers are saying is true. Worst service delivery ever. If this is how you run a business then rather close your doors.