weFix - weCrack

<p>On the 6th of May 2017, I checked my Samsung Note 4 SM910F in at the WEFIX Walmer Park, error – phone will not register on the network. Kosi the receptionist and I think his name was Josef the technician, assured me that I will receive the best possible service and repairs. The technician even offered me the opportunity to watch as he repaired the phone. On Monday the 8th of May 2017, I received a call from Stefan Bjelic (technician) telling me that he need to remove the phone’s screen in order to assess the problem, but there is a possibility that the screen might crack when he removes it. If it does break it would be for my cost to repair it. I was given the option to either proceed with the assessment or to come and collect my phone and take it elsewhere. None of this was explained to me when I checked the phone in? With everything in me I believed that this is THE company and that they would be able to fix my phone so I told Stefan to continue with the removal of the screen. After many calls to the WEFIX office, leaving messages and being promised to have my calls returned, Stefan phones me yesterday (15/05/2017) and tells me that he had cracked the screen while removing it and that I would have to pay R2960 to have it replaced. This is not the outcome which I expected, I am distraught and have lost all hope in humanity and the ability of big service providers to satisfy its customers. Surly a big company like this should have insurance to cover situations like these. There seem to be no accountability as this seem to be the norm out there and especially in PE. I’m tired of being bul**** by these companies and them taking my hard-earned money after they caused the damage. If I were to damage the reputation of the company I work for there would be consequences and I could lose my job. Who knows if the screen did even break during removal or if maybe it was replaced with an already broken one, we will never know. When I booked the phone in I was promised the world and told to trust them, just like the company before them(TTS), but I received the same service, the same quality of work and the same outcome, just like the company before them. Rocco Bekker(WP01687)</p>