1 reviews | Active since Jun 2017

04 Jun 2017, 07:03

Wefix warranty flaw.

<p>I had my screen replaced at wefix Nelspruit knowing that i am installing a quality product with good after sale service. 7 months down the line my screen starts to performing its own operations and not responding to any input. Booked the phone into our local wefix (Nelspruit) for assesment and recieved the following responce:</p> <p> </p> <p>The screen is faulty and will need replacement but due to two scratches on the screen the warranty does not cover the screen replacement and will be at my own account.</p> <p> </p> <p>What is the point of the warranty? There is no way that the two scratches on my screen could cause the product to mouth function in this way. If i knew i was going to recieve this type off warranty backing on a premium paid for product i would definitely opted for the cheaper alternatives available.</p>

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Replies (1)
weFix
weFix's reply04 Jun 2017, 14:25
Official

Good day

Please note that I am following up with the store in question regarding your case. Please email your contact details and job number to *** and I will be in contact with you

Sincere regards,

Giselle Nareen - National Customer Experience Manager, on behalf of weFix