DS
Dee S

1 reviews | Active since Jul 2013

23 Mar 2018, 12:48

WeFix: Terrible service and communication

Terrible experience from WeFix Waterfall: - Still waiting after 3 weeks for a part for my iPhone 6 . - No communication or follow up from the branch as promised. - Non-existent communication between any staff members. - No stock control system for them to determine whether certain parts are at other branches. - They have to manually call the branches to find out - what is surprising is that they do not even have some of the other branch numbers! I had to search for this on Google and supply it to them.

In general, poor customer services and feedback. If you are in Johannesburg, take your phone to one of the repair kiosks at the Oriental Plaza. This will save you time and money in the long run! They are also cheaper.

0
Replies (2)
weFix
weFix's reply23 Mar 2018, 12:51
Official

Please advise via *** on your job number with us as well as your contact details so that we may look into your review?

We apologize for the poor service and would like to make this better for you.

Best Regards, Nicole Marais, weFix.

DS
Dee S's update03 Apr 2018, 21:45
Reviewer Update
WeFix has eventually fixed my problem with my phone. Thanks for the help.